Connect Pendo
to AIOS Command
Your product platform tracks every click, every cohort, every guide and your expansion team still asks who actually uses the product. Command reads every session, finds the customers quietly disengaging, and tells your CSMs which accounts to save this month before renewal.
Trusted by
Command found these insights in a single Pendo subscription within one hour
Renewal risks invisible to CS
26% of accounts up for renewal in the next 90 days have logged in fewer than 5 times this quarter. 84 customers heading for non-renewal with no health alert raised.
Power users hiding in low tiers
17% of your most active users sit on your starter plan. Command found 320 power users sending feature requests through support that map directly to features you sell on Enterprise.
Onboarding leaks
31% of new accounts never reach your activation milestone. Command found three guide steps responsible for half the drop-off, untouched since launch six months ago.
Updated
What happens today
Every week your CS and product teams open Pendo, look at the dashboards everyone looks at, and miss the accounts that are quietly slipping. Logins drop, NPS dips, an admin leaves, and the next time anyone notices the customer is on a renewal call asking for a discount. The signals were always there.
You captured 12m events last month. You have no idea which 84 accounts up for renewal have stopped showing up. Your CSMs find out about disengagement at QBR time. Your true product intelligence lives in the cohort data, and nobody is reading it.
Every week those 84 quiet accounts go unspotted is another week of renewal revenue heading for the door without a single save play.
What Command sees in your Pendo
Command does not export event data. It infers. It reads your entire Pendo subscription and extracts 40+ usage patterns that describe customer health, expansion potential, and the renewal risks hiding in your daily active count.
Shadow Notes surface what your aggregate dashboard is not telling you. Customer intelligence emerges from session data alone. Your digital twin knows which accounts are quietly disengaging, which power users are on the wrong plan, and which guides need a rewrite this sprint.
Within 48 hours, Command builds you a complete product intelligence layer: 12m events scored, 84 renewal risks flagged, 320 expansion candidates surfaced, every onboarding drop-off attributed to its guide step.
The two digital workers in Command
Insight Team
Watches every data point, surfaces what you are missing. Extracts patterns, identifies risks, surfaces shadow notes, finds revenue signals.
Action Team
Drafts recommendations, prepares next steps, surfaces priorities, manages follow-through.
